Warranty and Refund
1a) If you wish to return the product you purchased through our site, you must contact the Customer Services department within 14 days of the date of delivery to submit the problem and request a refund.
1b) The product you return, the package must be undamaged, the product is unused and must be in a condition of sale again.
1c) If the product is used within 14 days, the product return will not be accepted. As the return conditions of the products, the applications required by the Law No. 4077 on the Protection of Consumers are inevitable.
1d) You can send the product you want to return to our return address with one of our contracted cargo companies (by writing your order number on the package) along with the label on which the product bar code is located.
1e) The customer pays the cargo costs at international returning products. Our contracted cargo companies are B2C Direct, DHL and UPS.
1f) In order to be refunded, it is mandatory that your product return package has arrived.
1g) As soon as the returned products arrived, the products are checked for compliance with the return conditions of the products and refunded within 14 days.
1h) Refund is done excluding shipping charge. Our Customer Service Department will contact with you regarding returning process.
Return Address: Gross Diesel GmbH Ysenburgerstr 7 D-63571 Gelnhausen Frankfurt, Germany
An information message is sent via e-mail and SMS after returning products arrived to us.